Questions, issues, or feedback — we're here to help.
For account help, bug reports, or general questions, email us at support@grace45.ai. We aim to respond within 1–2 business days.
How do I reset my password?
On the sign-in screen, tap "Forgot password?" and enter your email. We'll send you a reset link. You can also sign in with a one-time email code instead of a password.
How do I export or delete my data?
Go to Settings → Data & privacy in the app. You can download a copy of everything you've logged, or permanently delete your account and all associated data.
How do I report a post or reply in the community?
Email support@grace45.ai with a link to the post or reply. Our team reviews all reports and removes content that violates our Community Guidelines.
How do I manage medication or check-in reminders?
Reminders can be turned on or off per medication in the Journal tab, or adjusted for check-ins and weekly summaries in Settings → Notifications.
Is Grace AI a substitute for medical advice?
No. Grace AI is designed to help you track symptoms, prepare questions, and feel more informed — it does not diagnose, treat, or replace guidance from a licensed healthcare provider. Always consult your doctor about medical decisions, including HRT and medication changes.
I found a bug — how do I report it?
Email support@grace45.ai with a description of what happened and, if possible, a screenshot. Let us know your device type and app version.